Shipping Policy

Order Processing
Orders are processed within one business day of being placed.
Orders placed on Sundays or public holidays will be processed on the next business day.
Estimated Delivery Time
We offer delivery across India.
•    North India: Two to three business days
•    Rest of India: Three to five business days
Delivery timelines are calculated from the date of dispatch. Metro cities may receive orders sooner, while deliveries to other locations may take slightly longer.
Shipping Charges
We currently offer free shipping on all orders.
Tracking Your Order
Once your order has been dispatched, you will receive tracking updates through SMS and email.
You can also track your shipment using the Track Order option on our website.
Delivery Delays
Although we aim to deliver orders within the estimated timelines, circumstances such as adverse weather conditions, courier delays, strikes or other events outside our control may affect delivery.
If your order is delayed beyond the estimated delivery period, please contact us at customercare@solethreads.com.
Incorrect or Incomplete Address
Please ensure that you provide a complete and accurate shipping address at checkout.
Solethreads will not be responsible for delivery delays or unsuccessful deliveries caused by an incorrect or incomplete address provided by the customer.