Privacy Policy

At Solethreads, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect your information when you visit https://solethreads.com/, make a purchase, or interact with our services.

1. Information We Collect

We may collect the following categories of information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

Order and Transaction Information

  • Products purchased, selected sizes and colours, order history and order status.

  • Payment status and transaction references.

  • Payment details necessary to process transactions are handled by the applicable payment provider. We do not intend to store complete payment card details on our own systems.

Technical Information

  • IP address, browser type, device information and operating system.

  • Pages visited, interactions with our website, referral sources and browsing activity.

Communication Information

  • Information you provide when contacting customer support, submitting feedback or responding to surveys.

2. How We Use Your Information

We may use your information to:

  • Process, confirm and fulfil your orders.

  • Arrange shipping, delivery, returns, exchanges and refunds.

  • Send order confirmations, shipping updates and other transactional communications.

  • Respond to customer enquiries and provide support.

  • Maintain, secure and improve our website and shopping experience.

  • Detect, investigate and prevent fraud, unauthorized activity and misuse.

  • Comply with applicable legal, tax, accounting and regulatory obligations.

  • Send marketing emails or promotional communications where permitted by law and, when required, with your consent.

3. Cookies and Similar Technologies

Our website may use cookies, pixels and similar technologies to maintain shopping-cart functionality, remember preferences, understand website usage and support marketing activities.

You can manage cookies through your browser settings. Where required by applicable law, we will seek consent before using non-essential cookies or similar technologies.

Disabling certain cookies may affect some website features.

4. Sharing Your Information

We may share relevant information with trusted service providers when necessary to operate our business, including:

  • Shopify: to host and operate our online store.

  • Payment providers: to process payments and refunds.

  • Shipping and logistics providers: to deliver orders and manage returns.

  • Analytics and marketing providers: to understand website performance and support permitted marketing activities.

  • IT and customer support providers: to maintain our services and respond to enquiries.

  • Legal and regulatory authorities: when required by law or when necessary to protect our legal rights.

We do not authorize service providers to use personal information for purposes unrelated to the services they provide, subject to their applicable terms and legal obligations.

5. Payments

Payments are processed through the payment methods made available at checkout. Depending on the payment method and your location, payment information may be collected and processed directly by the relevant payment provider.

Please review the applicable provider's privacy policy for information about how it handles payment data.

6. International Data Transfers

Solethreads may serve customers in different countries, including India and the United Kingdom. Your information may be processed or stored in countries other than the country where you live, depending on the service providers we use.

Where required, appropriate safeguards will be applied to international transfers in accordance with applicable data protection laws.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer service, legal compliance, accounting, dispute resolution and fraud prevention.

Retention periods depend on the type of information and applicable legal requirements. When information is no longer required, we will take appropriate steps to delete it or anonymize it, where applicable.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information where legally applicable.

  • Withdraw consent where processing is based on consent.

  • Object to or request restriction of certain processing.

  • Request a copy of certain information in a portable format, where applicable.

  • Opt out of direct marketing communications.

To exercise your rights, contact us using the contact details provided on our website. We may need to verify your identity before processing your request.

9. Marketing Communications

If you receive promotional emails from us, you can unsubscribe using the link included in the email or contact us to request removal from marketing communications.

Even if you opt out of marketing, we may still send essential transactional messages relating to your orders, payments, deliveries or customer service enquiries.

10. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no online service or electronic transmission can be guaranteed to be completely secure.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children in circumstances where parental consent or other safeguards are required. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter and take appropriate action.

12. Third-Party Websites

Our website may contain links to external websites or services. Those third parties maintain their own privacy policies and practices. We encourage you to review their policies before sharing personal information with them.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, technology, services or legal requirements. The latest version will be published on this page with its updated date.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us through the contact details published on our website.

Solethreads
Website: https://solethreads.com/