Refund & Return Policy

Customer satisfaction is important to us. If your order does not meet your expectations, you may request a return or exchange in accordance with the policy below.
Return and Exchange Window
You may raise a return or exchange request within 7 days of receiving your order.
Eligibility
To be eligible for a return or exchange:
•    The return or exchange request must be raised within seven calendar days of delivery.
•    The product must be unused, unworn and in its original condition.
•    All tags and labels must remain attached.
•    The product must be returned in its original packaging.
•    Footwear must not show any signs of wear, dirt, damage or creasing.
Products that do not meet these conditions may not be accepted.
Sale items are eligible for returns and exchanges unless they are specifically marked as clearance items.
Clearance items, accessories and customised products are not eligible for returns or exchanges.
How to Request an Exchange
If you require a different size, colour or product:
1.    Visit the Returns and Exchanges section under Quick Links on our website.
2.    Submit your request using your Order ID or log in to your account and follow the instructions provided.
3.    Once your request has been approved, we will arrange a reverse pickup for free.
4.    The returned product will undergo a quality inspection after it reaches us.
5.    Once the product passes the quality inspection, the replacement product will be dispatched to the same delivery address.
All exchanges are subject to product and size availability. If the requested product, size or colour is unavailable, our team will contact you to discuss the available options.
How to Request a Return
1.    Visit the Returns and Exchanges section under Quick Links on our website.
2.    Submit your request using your Order ID or log in to your account and follow the instructions provided.
3.    You will receive updates through your registered mobile number or email address.
4.    Once your request has been approved, we will arrange a reverse pickup. We will charge Rs. 150 for the reverse pickup in the event of a return. This will be deducted from your refund amount.
5.    The returned product will undergo a quality inspection after it reaches us.
6.    Once the product passes the quality inspection, your refund will be processed.
Refunds
Once we receive and inspect your returned product, we will notify you whether your return has been approved.
Approved refunds will be processed within three to five business days.
For prepaid orders, the refund will be credited to the original payment method used to place the order.
For Cash on Delivery orders, the refund will be transferred to your bank account. Our team will contact you to request the bank details required to process the refund.
Please note that your bank or payment provider may take additional time to reflect the refunded amount in your account after it has been processed by us.
Damaged, Defective or Incorrect Products
Please inspect your order as soon as it is delivered.

If the packaging appears tampered with, or if you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery at customercare@solethreads.com.

Please include:

·    Your order number

·    Clear photographs of the product and packaging

·    A complete unboxing video, where available

·    A brief description of the issue

An unboxing video will help us investigate and resolve the issue more quickly. However, the absence of an unboxing video will not automatically invalidate a genuine claim. Our team will review the information provided and contact you with the next steps.